Support
Get the help you need, when you need it
Comprehensive support resources, detailed documentation, and expert assistance to maximize your AI automation success.
Documentation
Explore detailed guides, API references, and product documentation to get the most from Sovrana.
Getting Started
- Quick Start Guide
- Platform Overview
- Initial Setup & Configuration
- Your First Workflow
Platform Guides
- Workflow Builder Manual
- Agent Configuration
- Integration Management
- Monitoring & Analytics
API Reference
- REST API Documentation
- Webhook Configuration
- SDK & Libraries
- Authentication Guide
Security & Admin
- Security Best Practices
- User Management
- Compliance Guidelines
- Audit & Reporting
Documentation Coming Soon
Our comprehensive documentation portal is currently under development. Beta access available for active clients.
Request Beta AccessSupport Center
Need help with an active project or have questions? Our support team is here to assist you.
Priority Support
For Implementation Package and Custom Solution clients
Response time
Standard Support
Email and ticket-based assistance
Response time
Community
Community forums and knowledge sharing
Available
Email Support
Send us your questions, bug reports, or feature requests via email.
support@sovran.aiInclude: Project ID, error details, screenshots if applicable
Support Tickets
Submit detailed support requests through our ticketing system for tracking and follow-up.
Create TicketEmergency Support
For critical production issues affecting business operations outside normal business hours.
Available for:
- • Implementation Package clients
- • Custom Solution clients
- • Critical system failures
Dedicated Account Management
Custom Solution clients receive dedicated account managers for personalized support and strategic guidance.
Dedicated manager
Check-in calls
Phone & email access
Frequently Asked Questions
How do I get started with Sovrana?
Begin with our free Startup Assessment to understand your automation potential, then choose the package that fits your needs.
What's included in support packages?
Support varies by package: Startup Assessment includes email support, Implementation Package includes priority support, and Custom Solutions include dedicated account management.
How do I escalate an urgent issue?
Use emergency@sovran.ai for critical production issues. Include your project ID and detailed description of the problem.
Can I upgrade my support level?
Yes, contact your account manager or support@sovran.ai to discuss upgrading to a higher support tier or package.